EXCHANGES AND RETURNS POLICY & FAQ

We hope you love your purchase but we understand sometimes it doesn’t work out.

Contact us within 14 days of purchase by emailing us at hello@biglovie.com .
- Returns & Exchanges must have a Return Merchandise Authorization RMA# to be received.

- Email us your order number and details about what you want to return.

- We'll email you an RMA# to include with your returned item(s). Item(s) must be shipped within five days of receiving your RMA#.

Free Shipping adjustments may be applied to your refund.

You may request a prepaid shipping label for an easy return.

- Please note return shipping and handling costs will be deducted from your refund.

IMPORTANT: OBTAIN CONFIRMATION OF SHIPMENT FROM CARRIER.
Returns packages that do not arrive back to BIG LOViE may only be refunded with confirmation of shipment.

- Packages sent "bill to shipper" will not be accepted.

SHIPPING RETURNS ADDRESS

BIG LOViE
RMA# (ADD YOUR RMA NUMBER HERE)
7222 Opportunity Road
San Diego, CA 92111

The item(s) must be in original condition with tags and packaging to be accepted.

WHAT ITEMS ARE RETURNABLE?

- Within 14 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all tags intact

WHAT ITEMS ARE NON RETURNABLE?
These items cannot be returned:
- Gift cards
- Final Sale Items
- Bundle Items (unless the entire bundle is returned)
- Discounted items (if applicable)

DAMAGED AND DEFECTIVE ITEMS
And don’t worry, we will always accept a damaged or defective item. If the purchased product is faulty, reach out to us within 7 days of the delivered date.

REFUND OPTIONS
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)

HOW TO SHIP BACK YOUR ITEMS?
Pack the goods in a box or poly mailer. You may choose to ship with your own shipping method, or request that we send you a prepaid return label.
- Please note return/exchange shipping and handling costs are deducted from your refund.

HOW SOON WILL YOU RECEIVE YOUR REFUND?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

DO YOU HAVE ANY OTHER QUESTIONS?
If you have any queries regarding return or refund, reach out to us at hello@biglovie.com.