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EXCHANGES AND RETURNS POLICY & FAQ

We hope you love your purchase but we understand sometimes it doesn’t work out.

Contact us within 21 days of purchase. See below for instructions on how to exchange or return or send an email to hello@biglovie.com.
Please note return shipping costs apply, and the item must be in its original condition with tags and packaging to be accepted.

HOW TO RETURN OR EXCHANGE?
Visit our RETURNS CENTER
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines

WHAT ITEMS ARE RETURNABLE?
Within 21 days from the date of purchase
In unused and resellable condition
In the original packaging with all the tags intact

WHAT ITEMS ARE NON RETURNABLE?
The items cannot be returned:

- Gift cards
- Final Sale Items
- Bundle Items (unless the entire bundle is returned)
- Discounted items (if applicable)

    DAMAGED AND DEFECTIVE ITEMS

    And don’t worry, we will always accept a damaged or defective item. If the purchased product is faulty, reach out to us within 7 days of the delivered date.


    REFUND OPTIONS
    The following refund options are supported:

    - Refund to the original payment method
    - Refund to store credit (if applicable)

        HOW TO SHIP BACK YOUR ITEMS?
        For instructions on how to ship the returned products, refer to the email received after placing the return request. Please note return/exchange shipping costs are deducted from your refund.

        HOW SOON WILL YOU RECEIVE YOUR REFUND?
        Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

        DO YOU HAVE ANY OTHER QUESTIONS?
        If you have any queries regarding return or refund, reach out to us at hello@biglovie.com.

        SHIPPING RETURNS ADDRESS
        BIG LOViE
        ATTN: RETURNS
        10999 Willow Ct
        San Diego, CA 92127