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EXCHANGES AND RETURNS POLICY & FAQ

We hope you love your purchase but we understand sometimes it doesn’t work out.

Contact us within 21 days of purchase by emailing us at hello@biglovie.com.
  - Include your order number and details about what you want to return.
  - We'll email you back, but if you include your phone number we can also call you if we have any questions.

Let us know if you'd like us to send a prepaid shipping label for an easy return.
 - Please note return shipping costs apply.
 - IMPORTANT: OBTAIN CONFIRMATION OF SHIPMENT FROM CARRIER. 
   Returns packages that do not arrive back to BIG LOViE may only be refunded with confirmation of shipment. 

The item(s) must be in original condition with tags and packaging to be accepted.


WHAT ITEMS ARE RETURNABLE?
  - Within 21 days from the date of purchase
  - In unused and resellable condition
  - In the original packaging with all the tags intact

WHAT ITEMS ARE NON RETURNABLE?
These items cannot be returned:
  - Gift cards
  - Final Sale Items
  - Bundle Items (unless the entire bundle is returned)
  - Discounted items (if applicable)

      DAMAGED AND DEFECTIVE ITEMS
      And don’t worry, we will always accept a damaged or defective item. If the purchased product is faulty, reach out to us within 7 days of the delivered date.

      REFUND OPTIONS
      The following refund options are supported:

      - Refund to the original payment method
      - Refund to store credit (if applicable)

          HOW TO SHIP BACK YOUR ITEMS?
          Pack the goods in a box or poly mailer. You may choose to ship with your own shipping method, or request that we send you a prepaid return label.  

          - Please note return/exchange shipping costs are deducted from your refund.

          HOW SOON WILL YOU RECEIVE YOUR REFUND?
          Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

          DO YOU HAVE ANY OTHER QUESTIONS?
          If you have any queries regarding return or refund, reach out to us at hello@biglovie.com.

          SHIPPING RETURNS ADDRESS

          BIG LOViE
          ATTN: RETURNS
          7222 Opportunity Road
          San Diego, CA 92111

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