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FAQ

YOU HAVE QUESTIONS? WE HAVE ANSWERS!

Please read through our Frequently Asked Questions to see if we have you covered already. If not, we'd love to hear from you. Please click here to contact us.

 

How do LoveSnaps work?

Made of soft and pliable Ultrasuede® with BIG LOViE embossed snaps on each end, simply wrap your LoveSnap around several chenille loops of your Infinite Chunky Knit blanket (or a purse, backpack, wrist — wherever you want to add a personalized message) and snap. It’s that easy! 

Choose as many LoveSnaps as you wish to customize your Infinite Chunky Knit blanket.

How do I cancel an order?

You have 30 minutes to cancel your order after you have placed it, through your customer account. Please contact our customer service department at 1-877-695-6843 during business hours Monday through Friday, 9am-5pm PST. Please note, we are not able to cancel orders once they are processed.

How do I wash my blanket?

Care instructions are included on every product page. Please check your specific item's page to see washing instructions.

 

FAQ – SHARE THE LOVE PROGRAM

How does the Share the Love Blanket Program work?

For every big and little blanket purchased through www.biglovie.com* we donate a blanket to a child in need through one of our charitable partners. Funds for blanket donations are allocated based on the size of blanket purchased: big blankets for big blankets, little blankets for little blankets.  

What blankets are donated?

Our donated blankets are a soft, thick (350gsm weight), double-sided plush blanket with bright contrast stitching. They are snuggly and warm and very easy to care for. And of course, we sew on a positive message: Think Big. Believe Big. Love Big.

Do you have other charitable programs?

Yes! We know that every organization is different and we are happy to align with organizations in our communities in creative ways** when possible. 

How can an organization become a charitable partner?

Organizations aligned with our goal of bringing warmth & comfort to children in need can email us at sharethelove@biglovie.com for consideration. Please include the name of your organization, a phone number, a link to your website and the community of people you serve.


* excludes close out sales or discounts over 25%.
** some examples include product donations for fundraisers, percentage discounts on sales, etc.

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